How we help with your complaint or concern

Our Safe Church Staff are committed to offering guidance and prompt responses to situations that demand assistance. See ‘Recognise Types of Concerns’ for more information.

We do this by providing:

• Confidential support to understand and assess your concern.
• Formal and informal pathways to respond to your concern, depending on the seriousness and nature of the concern.
• Access to care and wellbeing support for you and those who have been impacted.
• Satisfactory outcomes based on workplace and regulatory expectations.

Understand you may already be obligated to report and respond

Depending on the nature and seriousness of the concern you may already be obligated to report to an authority. For matters that may be considered criminal, these should be reported directly to the Police. You can do so by reporting to your local authority or making an online report via crimestoppers.com.au.

For a child in serious risk of harm, this should be reported to the relevant child protection authority in your state or territory. We can assist you by identifying what needs to be reported and to who.

Note: By providing this information to a representative of Safe Church we will also be required to report and respond appropriately.

Next steps

Still unsure if your concern needs to be reported? Make contact with us. We can help you navigate through your concern and what response is needed, including providing appropriate care and wellbeing support.

To make contact with a Safe Church representative, please email safechurch@voicechurch.com.au.